I had an online storage provider configured, but it no longer works. How do I fix this?
Posted by Richard S, Last modified by Richard S on 14.08.2014 - 08:16

Due to changes in how online storage providers work, we had to update PamFax. Box, Dropbox, Google Drive and OneDrive regularly do updates to their systems and APIs. As such we need to update as well.

In some cases this means that you will need to re-authorize your connection in PamFax. You will notice that this is needed when the following applies:

  • You receive an error message in PamFax when trying to access your preferred online storage provider.
  • The selected online storage does not show any files.

This is easily fixed by following the below steps:

1. Login to the PamFax Portal.
2. Go to Faxes, Backup.
3. Click "Disconnect" for the online storage that is not functional.
4. Reconnect the online storage provider you wish to use.
5. You can now use the online storage provider again in all PamFax applications.

By re-connecting you grant PamFax fresh access to the online storage system. This only needs to be done once, after that you will be able to access our online documents with any of the PamFax applications.

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