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 | Does PamFax allow me to send a fax from Microsoft Office? |  |
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Yes, after installing PamFax an icon is added to the toolbars in Word and Excel (2003, 2007 or 2010).
You will then be able to send a fax directly from Word or Excel.
OpenOffice or OfficeXP is currently not supported but we are thinking about addi |
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| How easy is it to send a fax with Pamfax? |  |
| Very easy. PamFax integrates into Office and other platforms. You can start the PamFax application by clicking on the desktop icon.
Once started, you will be presented with a wizard type window where you can select how you want to fax. There are three |
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| How do I know my fax was sent? | |
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Pamfax will inform you via one of the below methods:
* Skype Chat
* Email* SMS
The Skype chat and email are free, the SMS involves a cost per SMS.
You can configure these in the PamFax application or in the Portal |
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| GoogleMaps is inaccurate, why is that? | |
| We use a database system to map area codes to cities in GoogleMaps. For some area codes we do not have location information and thus GoogleMaps is unable to show the location of the fax machine you are sending to.For numbers in the USA, PamFax |
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| Where do I enter my "Sender fax number" when sending a fax? | |
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When you send a fax you can enter the fax return number and name in the PamFax Portal that will be shown on the header of the sent fax. Click on "Portal" in the PamFax client window to open the portal an |
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| What document types can I send with PamFax? | |
| PamFax supports sending these file types as fax:
Generic Formats
PDF - Adobe PDF
PS - Adobe PostScript
EPS - Encapsulated PostScript (EPS)
Word Processing Formats
RTF - Microsoft RTF
DOC - Microsoft Word for PC v2, v3, v4, v5.5, W |
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| What Microsoft Office versions are supported? | |
| PamFax supports documents from MS Office 2003 and 2007. |
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| Does PamFax support sending to toll-free 0800 fax numbers? | |
| Yes, PamFax does support sending to toll-free numbers. But you will be charged for sending faxes to these numbers. |
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| Can I fax pages I have scanned? | |
| Yes, you are ale to scan directly from PamFax. Just start PamFax and click the "Send a File" button on the first screen, then click the "Scan document" button.
The "Scan document" button is only available when you start PamFax on your local machine (no |
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| Can I upload a custom cover page of my business? | |
| For business reasons, PamFax users may want to upload the cover page of their company.
At this stage, PamFax offers five (pre-defined) possibilities:
* No cover
* Standard
* Flowers
* Message
* Simple
For future versions o |
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| Can I select a date to send a fax? | |
| Currenty it is not possible to select a date to send a fax when you're not present at the time when I would like this send a fax.
We plan to offer this option in later PamFax versions. |
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| How many times will PamFax attempt to deliver a fax? | |
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PamFax will try to dial the entered number three times. If after that the fax can not be sent and no connection was made, you will get the money refunded automatically. If only some pages of your fax have been sent, you will get the price of the unsent |
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| Why did my fax fail? |  |
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There are multiple reasons why a fax delivery may fail. You will receive the reason via Skype Chat, Email or SMS and you can see the reason in the PamFax Portal.
PamFax recognizes different error situations. Based on statistics of all failed fax jobs |
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| Does my PamFax Credit expire? | |
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No, however you should send a fax every 180 days to keep your PamFax account validated. We will send you chat/email messages far in advance to tell you about the account validation period ends so that you can send a fax which validates your account agai |
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| Can I send faxes to several destinations? | |
| Yes. You can send faxes by the thousands as easy as entering your list of fax numbers in the PamFax application (Step 2, option to send to multiple numbers).
You can even fax directly from any Windows application or utilize the Microsoft Word mail merge |
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| What is the maximum file size of documents? | |
| The maximum file size of a document that can be sent via PamFax is currently 10MB. |
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| When sending a fax, PamFax charged more then the normal rate. Why? | |
| There are two situations where PamFax will charge more then the standard rate for a fax.
1. The fax number you entered is known to have slow transmission.
2. You are sending to a service number or mobile number which is zone 6 or up.
In |
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| My PayPal payment is not added to my PamFax Credit | |
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When you pay with PayPal, but do not have enough PayPal credit for this payment, the payment is not executed immediately. No money is transferred from your account to PamFax.
When you open the details of your payment in PayPal, it says:
"Status |
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| How can I send a fax with PamFax? | |
| There are multiple methods to send a fax, they are listed below.
1. From the PamFax application which can be started from Skype (Tools menu, Do More)
2. From the desktop by clicking on the "Send PamFax" icon
3. From Word and Excel 2003/2007 |
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| Printer stops working with message "The path where to save PDF files is not specified" | |
| When you rename the PamFax printer in your Windows control panel, you will get this error message: "The path where to save PDF files is not specified. For support contact the distributor of the application that installed novaPDF on your computer.&quo |
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