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 | Why was PamFax built? |  |
 | Because we think many people would like to be able to fax from any location and have their fax inbox available from any location.
Especially business people who travel a lot will appreciate the service.
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| How do I pay for a fax? |  |
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There are a few options to pay for faxes with PamFax.
PamFax On Demand. This is ideal when you want to send a few faxes and just pay per page. The minimum initial purchase is 5.00 EUR (or the equivalent in your currency, 19% VAT ma |
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| Can I also receive faxes? | |
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Yes. When you buy the PamFax Professional Plan or the PamFax Basic Plan, a personal fax number in one of the |
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| Will there be PamFax for iPhone, Blackberry, etc.? | |
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Starting with PamFax 2.0, there is also a Mac version of PamFax available. Just download the application from the PamFax website.
In addition we plan to explore some alternatives to see if we can get PamFax to othe |
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| Why is sending a fax more expensive then the SkypeOut rates? | |
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The reason is because PamFax requires own infrastructure to be able to process faxes.
We need a front end application that allows you to enter the data and optional settings. Then a server backedn is required to convert the files to fax format and se |
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| Can I fax for free as a Skype Pro customer? | |
| No, you have to pay for the faxes you sent with PamFax separately. We are not affiliated with Skype and there is no chance for us to get paid trough your Skype Pro purchase for the faxes you send.
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| What is shown on the fax header when I send a PamFax? | |
| The receiving party will see the name and fax number you entered in the PamFax wizard during fax compilation. This means you can set your own name or company name and your fixed fax number as sender in the PamFax Portal.
If you do not enter a company n |
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| Your rates are too high, how can I get a discount? | |
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If you want to send faxes regularly you can consider to buy the PamFax Professional Plan or one of the pre-paid PamFax credit packs |
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| What is my login/password for the online shop? | |
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You can login to the online shop to buy PamFax credit or subscribe to a plan with your PamFax username and password that you entered in the manual registration for PamFax.
To be able to purchase the large savings Credit Packs (250 EUR and up), you ne |
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| How to make a screenshot? | |
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Making a screenshot on Windows is pretty easy and you don't even need to install any additional software to do it. Just follow these simple steps:
Press the button "Print" on your keyboard (top right on most keyboards)
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| What is a "proof of address"? | |
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Um Ihnen eine Nummer zuzuteilen, erfordert die Regulierungsbehörde Telekom/Post von Ihnen einen Adressnachweis. Ohne Adressnachweis können wir keine Nummer freischalten. Beispiele wäre der eingescannte Personalausweis, Telefonrechnung, Gas- oder Stromre |
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| What is my fax number? | |
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A unique personal fax number is included in the PamFax Professional Plan and in the PamFax Basic Plan. After you have purchased a PamFax Plan, you will get a S |
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| How does Fax-in work? | |
| Once you sign up to the PamFax Professional Plan you will receive a personal local fax-in number as well as a significant discount on the standard page pricing for outbound faxes.Then when someone |
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| Can I send and receive faxes via email with PamFax? | |
| No, we do not support email sending and receiving. The main reason is that we are not convinced that email is a secure route for your documents. Emails are stored on public servers and are not encrypted in any way. Let alone all the issues with spam filte |
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| Can I have a fax number in another country? | |
| Yes, you can select any country from the list of countries available in PamFax. The only countries which require proof of residence are Germany, France, Netherlands and Singapore. In all other countries numbers can be passed out to residents or foreigners |
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| List of countries for PamFax Fax-in numbers | |
| The following list shows the available countries available for fax-in (on June 10, 2009). We will be working on a web page which will allow you to query the available area codes in these countries.- Australia- Austria- Belgium |
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| How do I add multiple fax numbers to my PamFax account? | |
| You can easily add multiple fax numbers to your PamFax account. Say you want a fax number in USA and one in Italy. To accomplish this you can puchase two PamFax Professional Plans and for one take a USA and for the other the Italian number.You |
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| For how long is my PamFax fax-in number valid? | |
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You retain the full use of your fax number as long as you have an active PamFax Plan subscription. This subscription may be extended after a year which then extends your fax-in number as well.
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| Can I use my Skype-In number to receive my faxes? | |
| Unfortunately you can not use your existing Skype-In number to receive faxes as this number is managed by Skype and not by us. We had asked Skype, but the technical changes required to support PamFax were significant and as a result we had to setup our ow |
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| How to buy the large Credit Packs with big savings? | |
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We also have larger Credit Packs with a bonus of up to 33%, but these are only available to verified customers.
To get verified, please send a scanned photo-ID and a document that proves your current address (phone bill, corporation papers, .. |
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| When buying a credit pack, is the entire amount added as credit or is a fee deducted? | |
| When you purchase any of the credit packs you will get the entire amount added to your PamFax account. There is no fee or handling cost applied. Note that if you are an EU private person VAT is added and this is not added to your account.The p |
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| Why does PamFax sometimes charge a higher price? | |
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There are several reasons why PamFax might show you a message that a fax you are trying to send might be higher priced than the standard rate. There are two main reasons which can lead to a higher price. One is the "slow transmission" flagging |
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| How do I choose the country and area code for my personal fax number? | |
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To choose the country and area code for your personal fax-in number, just add the PamFax Professional Plan to your basket in the online shop a |
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| In what formats does Pamela record Skype video? |  |
| Pamela records Skype video in WMV format (Windows Media Video). This is a standard format with a high compression so that your recording does not get too large.You can change the settings of the recording quality in the options (Tools, Options |
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| How do I delete my PamFax account? | |
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It is not possible to delete your account. However after not using your account for 180 days it will become inactive automatically.
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| How do I sign up for a PamFax account? | |
| It's simple to get a PamFax account - all you have to do is download, install and register. The download is free and there are no sign up fees.We even offer direct login without signing up via |
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