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 | When I buy a license is the activation code tied to my Skype account? |  |
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No, the Pamela activation code is independant of your Skype account name.
However, as Pamela needs to be activated on your system it is only working for the particular Windows user account for which you activated it. When you change use |
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| Do I have to buy a new license when a new major release of Pamela is made available? |  |
| No, a license code purchased will be valid for all Pamela releases. The license is valid without any time or version limitation.
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| I have bought one license of Pamela and want to install on all PCs in my company. Is that allowed? | |
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Pamela is licensed on a per user model and requires
a license for each user in your company. We offer special bulk purchase
packs with built in discount!
The
registration is not tied to your Skype name, howeve |
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| Pamela tells me I can't activate because I have exceeded the number of allowed activations. How do I reset my activation counter? | |
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Every license key can be activated five times. This is to prevent misuse of your activation code.
We are happy to reset your counter so that you can re-register your Pamela product. Just open a support request by clicking |
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| I lost my activation code, how can I retrieve it? | |
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We have a new shop system where you can access your users area and see your purchase details. If you purchased via the new store you just need to login and access your users area.
If you purchased before the new store system, then go to |
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| I bought an activation key, how do I now register Pamela? | |
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After you puchased an activation key from our store, you will receive an email with a link to the webpag |
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| I bought a license but did not get an email with my activation code | |
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This can happen if the email with activation details that was sent to you ended up in the junk mail folder, got deleted or blocked by the ISP. Make sure that the email address you used during purchase exists and is not a temporary address.
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| Error: This activation code is not validated for the installed Pamela version. | |
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After purchasing an activation code and entering it to activate your Pamela you receive following error:
Registration failed. Server returns error: This activation code is not
validated for the installed Pamela version. Please |
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| Can I use the same Pamela activation code on my work and home PC? | |
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Yes, you may activate Pamela on the two computers with the same code as long as the two PCs are not used at the same time.
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| Is my Pamela activation code valid only for the current release? | |
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No, when you purchase a license for Pamela then this activation code is valid for all previous, current and future releases of Pamela. However please note that the license you purchase is only valid for a particular Pamela version. |
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| Is the license fee for Pamela an annual fee or one time only? | |
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The license fee is a one time purchase. No additional cost is involved.
This includes unlimited free future updates and free support via our helpdesk.
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| Is there any functional limitation during the trial period? | |
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No, there is no functional limitations during a Pamela trial period.
For instance Pamela Professional has unlimited call recording and all other functions work the same way as if you would have a license key.
This is the case |
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| How do I upgrade to Professional or Business? | |
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To upgrade, go to the store and click on the category "Upgrades" where you can select the product. Note, these products are at full price and the price difference will be recalculated at checkout.
Select the product you want t |
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| Where can I download previous Pamela releases? | |
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We have archived all previous releases.
Note: Your license key will work with any of these releases (same version is required).
Click here |
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| How do I register my activation code for the Pamela Call Recorder? | |
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After you puchased an activation code from our store,
you will receive an email with a link to the webpage that will show you
your activation code numer as well as instructions how |
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| When I buy an activation code will recordings made with the trial version be safe? | |
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Yes, you enter a purchased activation code in the existing application without needing to install a new Pamela version. This way the version is converted to a full version by removing the trail limitation regarding number of days you can use Pamela. You |
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