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 | Skype status remains DND after a you end a call. Mood message is also not reset. |  |
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When you are on a call and Pamela changes your Skype mood and status (to do not disturb). This is a feature of Pamela to show other people in your Skype contact list that you are on a call and should not be disturbed. |
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| How to record Skype video with Pamela |  |
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Please upgrade to Pamela 4.7 which has a complete new video recording system. It works reliable and is easy to configure. You can upgrade from the main Pamela website at www.pamela.biz. Just download the appropriate v |
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| When I change the language of Pamela, my chat message text is not changed. Why is this? | |
| This is because some people have customized chat
messages defined and these would then be gone once you change the
language. Not so nice we thought! So instead, just click on the "Reset
page to defaults" button and the def |
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| When I record a call with Pamela, all of a sudden the sound is gone. What is happening? | |
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This is most likely caused by the wrong device
settings in Pamela (see Options -> Sound). If the devices are not
correctly set, and a call recording is started the devices are changed
to the wrong ones.
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| Pamcasting and/or Blogging can’t be activated. What is wrong? | |
| Pamcasting and Blogging require MP3 mode of Pamela. Go here to read how to activate it: www.pamela-systems.com/download/mp3.php |
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| I'd like Pamela to play voice messages through a different sound device then the one I use in Skype. | |
| Go to the main screen of Pamela and choose Tools
-> Options -> Sound. There you will see the audio devices that
Pamela can use for microphone and speaker. The setup is similar as in Skype. There is also an option to synchronise |
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| Why is an away text message only sent once? | |
| Imagine two people with Pamela with this feature
on, there would be non-stop answering and sending of the text message.
To prevent this, Pamela sends only one away message per status mode.
As a result, the sender can s |
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| Quick startup guide on blogging with Pamela | |
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Here below are detailed step by step instructions on how to configure
your Blogging settings. Examples are given using the Blogger API.
1. Check Enable Blogging
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| How do birthday notifications work? | |
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The birthday notification function is activated by default after you install Pamela. On the main Pamela window you will see a "Birthday" tab. Click on it and you will see an overview of all your contacts birthdates (note that people who do |
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| How do I get Pamela to answer my calls instead of Skype Voicemail? | |
| You need to make sure that Pamela can answer the call before Skype
voicemail picks up.
To do this, open the Skype options and go to Voicemail. There you will have
advanced settings. Make sure the setting to have Skype reroute a call to vo |
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| How does the Mega Emotion Sounds Player feature work in Pamela? | |
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Applies to: Pamela Basic, Standard, Professional, Business and Call Recorder.
The Emotion Sounds are enabled by default, however they do not show automatically when you receive or make a call.
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| How do I configure the blogging module in Pamela? | |
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Pamela Blogging
The basic idea behind the Pamela blogging feat |
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| How do I start external applications with Pamela? | |
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In the option "Active Call" you can configure the start of an application for inbound or outbound calls. A further differentiation is made between Skype2Skype and PSTN calls (SkypeIn/SkypeOut).
The following syntax may be use |
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| Pamela Call Recorder - remove 15 minute recording limitation |  |
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You can remove the limitation by upgrading to Pamela Professional which offers more features and unlimited call recording. In addition you are able to turn off the call recording warning (great for podcasters and people doing interviews).
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| How do I disable the call recording prompt that pops up when I receive or make a call? | |
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This can be changed easily in the Pamela options. Open the main Pamela window and click on Tools - Options - Call recording.
You will see the screen below. Select the top options (red boxes) and click OK. This will make P |
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| How do I enable automatic call recording in Pamela Professional / Business? | |
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This can be changed easily in the Pamela options. Open the main Pamela window and click on Tools - Options - Call recording.
You will see the screen below.
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| How do I configure email forwarding for Googlemail/Gmail? | |
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Email forwarding is available in: Pamela Standard, Professional and Business.First make sure that POP is activated on your Gmail account. Follow the instructions on the Google |
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| Video error: Recording call: Unable to create convertor stream (Convertor to video). What should I do? | |
| This means that the codec selected in the video recording options is malfunctioning. Open the options and navigate to the video options. Change the sound format to a different codec. |
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| I can't get email forwarding to work with Googlemail/Gmail. What am I doing wrong? | |
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Applies to: Pamela versions prior to 3.5
Due to an issue with Gmail servers and the way we implemented SSL (Secure Socket Layer), Pamela versions before 3.5 do not fully work with the Gmail servers. You might see errors although the email |
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| Why does it say "mono" in sound options when in call recording "stereo" is checked? | |
| Because mono is main the main format and the stereo option is accepted ONLY for call recording. Because of this Pamela does not change the general setting to "Stereo" but leaves it at the default recording format. |
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| Why can I only select 24 and 32 bit MP3 encoding in the sound options? | |
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The reason is that the built in Windows MP3 codec does not provide more options. Also the available KHz rates are limited. Pamela reads these settings from the default MP3 codec that comes with every Windows system.
If you require better |
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| I use Comcast and Pamela will not record and my Skype calls are not working. What is wrong? | |
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There seems to be a network issue with Comcast and Skype. It is not confirmed, but you should read this blog on the topic.
This would obviously also i |
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| Pamela is not recording voicemails and all calls are shown as "Hung up". | |
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Open the options in Pamela and click on "Voice messaging". Check that you have the option "Enable message recording and set the maximum voice mail recording time (minutes):" checked.
Unchecking this option disables the |
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| How does the Rich Mood Editor work? | |
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The rich mood editor is a new function in Pamela 3.5 and also available as Skype plugin.
Since Skype 3.0 there is the possibility to set mood messages that are formatted with HTML tags. This function is not available in Skype itself, it i |
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| How does Skype call transfer work in Pamela? | |
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Call transfer is a network function of Skype. We have not built our own solution, this is real Skype network call transfer.
The call transfer works with Skype to Skype and also Skype to landline or mobile. Note that only incoming calls ca |
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| How does the Mega Emotion Sounds Player work? | |
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This function allows you to play any audio file during a Skype call. It will work with any type of Skype call.
The main functions of the player are:
Plays WAV and MP3 files
Ability to create different categori |
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| I want to have a separate voicemail greeting message for each of my SkypeIn numbers. How do I do that? | |
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Required: Pamela Professional or Business
Open the options in Pamela and click on "Voice messaging" and then on "SkypeIn". The window appears as below.
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| I want to add my SkypeIn number(s) so I can set voicemail messages for each, but Pamela won't accept them. | |
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When you enter phone numbers in Pamela (or Skype), these must have international format.
For example, 030-2345677 will not work, you must enter this as +49 30-2345677. You will notice that the grey (+) button will only turn green w |
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| How do I record a video of my full screen with Pamela? | |
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Open the options and click on "Call recording", "Video recording". In the list of options you will see
Record entire desktop instead of Skype video window
Check that and close the options. After that Pamela |
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| How to convert audio WAV files to MP3 or to something else | |
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There is a great freeware tool called FormatFactory, which can convert audio, video, pictures and a lot more.
With it you can convert Pamela audio and video to any format.
Download free from |
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| Fix for error "Unable to create convertor stream (Output file)" | |
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When you change the setting in Pamela to record in stereo you may see the following error message when you start to record a Skype call."Unable to create convertor stream (Output file)" |
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| How do I fix incomplete recordings (e.g. after a computer crash during recording)? | |
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You can try to run the file through a free MP3 validator tool. Make sure you make a copy of the broken file before trying to fix it.
Note this only works for MP3 files.
Information and download: |
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| Auto On phone message not clearing when call ends | |
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The Auto message showing you are on the phone does not always clear when the call ends. This is related to the Skype API connection where sometimes the communication does not complete between Skype and Pamela thus leaving the status as if you were |
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| Can I import my old recordings after re-installing Pamela? | |
| Yes, with Pamela Basic, Standard, Professional and Business you can re-import your old recordings after you did a new install (e.g. when moving to a new computer). Open Pamela and click on "File" and then "Import recordings". Select th |
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| Recording buttons in Pamela don't work (stay grey) | |
| If you are seeing grey recording buttons in Pamela although Pamela is connected to Skype (visible in the Pamela main window status area at the bottom), then this can be resolved easily.First uninstall Pamela via the standard Windows program ma |
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| Resolving video recording problems | |
| Recording Skype video is not always easy so here we want to share with you a few tips from users and our own experiences.Make sure you have the latest video drivers for your video card. Most computers user a card from Nvidia or AMD. You can |
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