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 | Can I install/run Pamela Call Recorder and another Pamela version at the same time? |  |
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Yes, you can install the Pamela Call Recorder Extra and another Pamela version at the same time. You can even have them active at the same time with following limitation.
You should make sure that you do not record a call with the two P |
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| I want to install Pamela but the "Extras" menu in Skype is greyed out |  |
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The reason can be that you have unchecked the "Install Extras Manager" from the Skype advanced installation options. This means the Extras Manager is not installed and the "Extras" menu under tools remains grey.
To f |
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| Pamela Call Recorder Installation instructions | |
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Click on the Tools menu in Skype and then select "Extras". You will see the Pamela Call Recorder in the list.
Note that if you have deselected the "Install Plugin Manager" in the Skype installation options the " |
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| How do I uninstall the Pamela Call Recorder? |  |
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Unfortunately that is not very intuitively done in Skype. What you need to do (and this is for all extras the same), is open Skype and click on the "Tools" menu, then the "Extras" or "Do More" menu. Click on "Orga |
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| How to fix sound issues with Skype | |
| If you are experiencing sound problems with Skype (NOT Pamela!), please refer to this page on the Skype website: www.skype.com/help/guides/soundsetup.html
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| Firewall and installation of Pamela | |
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Till version 2.5 of Pamela additional drivers have to be installed. Some firewalls block making changes in the Windows registry.
Should you have a firewall installed from ZoneAlarm, Norton or other installed make sure you allow the instal |
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| Where to download previous Pamela versions? | |
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We have created a special webpage where you can download any previous Pamela version. Currently we have following versions available:
Pamela 1.38, 2.0 and 2.5. For each version we have published all released builds (Basic, Standard, Profe |
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| How to transfer Pamela settings to another PC | |
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Generally it is quite easy to transfer the settings of Pamela as all settings are in XML files. This is the case if you are using Pamela 2.0 or newer. You will only need to copy two folders from the old computer to the new one and your settings and d |
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| I have a problem, what are my support options? | |
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For Pamela Basic and the Pamela Call Recorder we offer following support options:
FAQ (this system)
Forum. Click here to open
&nbs |
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| Security warning: I downloaded Pamela from some website and now I have spyware. Why is this? | |
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It has come to our attention that some sites use our well known name to offer our product which is in fact spyware or a trojan and which misuse your Skype contact list to spread messages. This is also the case for the Skype application itself.
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| I use Vista and when I start a Skype call it takes several seconds before I can start call recording. | |
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This is a known issue in Pamela 4.5 and is caused by a large amount of codecs installed on the computer. Codecs are often installed as part of an application or via special codec packs.
A large number of codecs will result in a delayed re |
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| Skype 3.x users: Pamela will not connect to Skype and the Pamela icon in the tray bar is grey. | |
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This is because Pamela is not allowed to access Skype due to a previous wrong answer to the access control question from Skype. Note below workflow is based on Skype for Windows version 3.x.
To check and fix this, follow these steps: |
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| Skype 4.x users: Pamela will not connect to Skype and the Pamela icon in the tray bar is grey. | |
| The Pamela icon in the tray bar area is grey and this is because Pamela is not allowed to access Skype due to a previous wrong answer to the access control question from Skype. Note below workflow is based on Skype for Windows version 4.x and higher. |
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