Knowledgebase : Pamela Functions
When you enter phone numbers in Pamela (or Skype), these must have international format. For example, 030-2345677 will not work, you must enter this as +49 30-2345677. You will notice that the grey (+) button will only turn green when you enter a n...
Required: Pamela Professional or Business Open the options in Pamela and click on "Voice messaging" and then on "SkypeIn". The window appears as below.   First enable the function and then type in the first Skyp...
Go to the main screen of Pamela and choose Tools -> Options -> Sound. There you will see the audio devices that Pamela can use for microphone and speaker. The setup is similar as in Skype. There is also an option to synchronise device settings wit...
Applies to: Pamela versions prior to 3.5 Due to an issue with Gmail servers and the way we implemented SSL (Secure Socket Layer), Pamela versions before 3.5 do not fully work with the Gmail servers. You might see errors although the email forward w...
This means that the codec selected in the video recording options is malfunctioning. Open the options and navigate to the video options. Change the sound format to a different codec.
Imagine two people with Pamela with this feature on, there would be non-stop answering and sending of the text message. To prevent this, Pamela sends only one away message per status mode. As a result, the sender can send several messages to you wi...
Pamela offers two options to start external applications or HTTP links triggered on events.Start an external application when making or receiving a Skype callStart an application after you finished recording a call (e.g. to enter notes in another applic...
Because mono is main the main format and the stereo option is accepted ONLY for call recording. Because of this Pamela does not change the general setting to "Stereo" but leaves it at the default recording format.
Open the options in Pamela and click on "Voice messaging". Check that you have the option "Enable message recording and set the maximum voice mail recording time (minutes):" checked. Unchecking this option disables the recording...
Here below are detailed step by step instructions on how to configure your Blogging settings. Examples are given using the Blogger API. 1. Check Enable Blogging 2. Check Enable automatic Blogging and Publish blog immediately 3. Blogging ...
Skype Voicemail currently allows only a 60 second greeting message. With Pamela Voicemail you are not limited to the 60 seconds greeting length limitation as the greeting is recorded and stored locally. We do recommend that you keep your greeting message...
By default Google Chrome does not display/render XML content on the browser, however you can still view it from the source, this is because it does not have a proper XML parser yet. A new Google Chrome Extension called XML Tree solves the problem by displ...
The reason is that the built in Windows MP3 codec does not provide more options. Also the available KHz rates are limited. Pamela reads these settings from the default MP3 codec that comes with every Windows system. If you require better sound qual...
You can try to run the file through a free MP3 validator tool. Make sure you make a copy of the broken file before trying to fix it. Note this only works for MP3 files. Information and download: www.gromkov.com/faq/repair/mp3_validator.html ...
This happened on older Pamela versions prior to 4.8. Please update to the latest version by opening Pamela and clicking on the "Help" menu and then "Check for updates".
You need to make sure that Pamela can answer the call before Skype voicemail picks up. To do this, open the Skype options and go to Voicemail. There you will have advanced settings. Make sure the setting to have Skype reroute a call to voicemail if...
This is because some people have customized chat messages defined and these would then be gone once you change the language. Not so nice we thought! So instead, just click on the "Reset page to defaults" button and the default chat messages o...
This can be changed easily in the Pamela options. Open the main Pamela window and click on Tools - Options - Call recording. You will see the screen below. Select the top options (red boxes) and click OK. This will make Pamela not prompt you anymor...
This function allows you to play any audio file during a Skype call. It will work with any type of Skype call. The main functions of the player are: Plays WAV and MP3 files Ability to create different categories Drag&drop files or fol...
Due to the technical nature of the Skype application and the way it projects the video on your screen, Pamela is currently unable to record the two video streams (inbound/outbound) separately.
You can remove the limitation by purchasing a license key for Pamela Call Recorder. With this key Skype audio and video can be recorded unlimited. Click here for price information and further details.
This can be changed easily in the Pamela options. Open the main Pamela window and click on Tools - Options - Call recording. You will see the screen below. Select the option to automatically record either all inbound and/or all outbound ...
Yes, with all Pamela versions you can re-import your old recordings after you did a new install (e.g. when moving to a new computer) so that all your recordings re-appear in Pamela. Open Pamela and click on "File" and then "Import record...
Email forwarding is available in: Pamela Standard, Professional and Business. First make sure that POP is activated on your Gmail account. Follow the instructions on the Google website [1]. After you made sure that POP is activated configure the ...
Due to a bug in Skype 6.11 and 6.13, Pamela is unable to record the microphone of Skype in these version of Skype. This means that Pamela will record the other party but not your own voice. This was reported to Skype and they have fixed this in 6.14 and...
Applies to: Pamela Basic, Standard, Professional, Business and Call Recorder. The Emotion Sounds are enabled by default, however they do not show automatically when you receive or make a call. To change settings open the options and click on &...
Pamcasting and Blogging require MP3 mode of Pamela. MP3 is included by default in Pamela since 3.x (and Pamela Call Recorder). Separate files are no longer required to enable MP3 mode. Please update to the latest Pamela version from our main downl...
The birthday notification function is activated by default after you install Pamela. On the main Pamela window you will see a "Birthday" tab. Click on it and you will see an overview of all your contacts birthdates (note that people who do not...
Call transfer is a network function of Skype. We have not built our own solution, this is real Skype network call transfer. The call transfer works with Skype to Skype and also Skype to landline or mobile. Note that only incoming calls can be trans...
Open the options and click on "Call recording", "Video recording". In the list of options you will see Record entire desktop instead of Skype video window Check that and close the options. After that Pamela will record a vi...
Skype made significant changes in Skype5 as to how video is handled. We have made changes in Pamela for Skype (Professional and Business) for this new architecture. As a result the sizing of the Skype video window is very important. Ensure that the Sky...
When Pamela is showing you an "ACM MP3" error when you try to record (a Skype call or a custom recording) then you have two option to solve this problem. Change the default recording format in the Pamela options (Advanced, Sound) from MP3 to W...
This is most likely caused by the wrong device settings in Pamela (see Options -> Sound). If the devices are not correctly set, and a call recording is started the devices are changed to the wrong ones. Alternatively try to deactivate the &qu...
The default setting of Pamela is that your Skype Status and Mood message will change when you are on a call. This is a feature of Pamela to show other people in your Skype contact list that you are on a call and should not be disturbed. The status is a...
When you change the setting in Pamela to record in stereo you may see the following error message when you start to record a Skype call: Unable to create converter stream (Output file). This only happens when the recording format is set to MP3. This er...
Recording Skype video is not always easy so here we want to share with you a few tips from users and our own experiences. Make sure you have the latest video drivers for your video card. Most computers use a card from Nvidia or AMD. You can find drivers...
All recordings (audio and video) are stored on your local hard disk or alternatively on an FTP server if you have enabled the upload option. If you want to forward the physical file via email or process it with another application, there are two ways to...
Pamela Blogging The basic idea behind the Pamela blogging feature is that you setup your PC with Skype so that an incoming call can be recorded and automatically be published in your Blog. Alternatively you can also publish recorded calls (aud...
The rich mood editor is a new function in Pamela 3.5 and also available as Skype plugin. Since Skype 3.0 there is the possibility to set mood messages that are formatted with HTML tags. This function is not available in Skype itself, it is only acce...
PAMCASTING/SKYPECASTING AND PODCASTING The basic idea behind the Pamela podcasting feature is that you setup your PC with Skype so that an incoming call can be recorded and automatically be podcasted by Pamela. Alternatively you can also publish recorded...
First, please upgrade to Pamela 4.8 which has a complete new video recording system. It works more reliable and is easy to configure. You can upgrade from the Pamela application by clicking on the "Help" menu and then on "Check for update...